Welcome to the Bankside Florist website. These Terms & Conditions govern your use of our online flower delivery services for Bankside and surrounding areas. By placing an order for flowers or floral arrangements from Bankside Florist online, you agree to be bound by these terms in full. Please review these terms carefully before making a purchase. These conditions apply for all customers in Bankside as well as the nearby regions served by us.
The order process for flower delivery with Bankside Florist is designed to be easy and secure. Customers can browse our catalogue, select floral arrangements, and place orders directly through our website. Once you add an item to your basket, you will be prompted to provide delivery information, including recipient details, address in Bankside or surrounding areas, delivery date, and any message for a card. Please check all details carefully prior to confirming your order.
After submitting your order, you will receive an order acknowledgment email summarising your selected products, delivery instructions, and a unique order number. This initial correspondence does not constitute acceptance of your order. Formal acceptance and the formation of a contract between you and Bankside Florist occurs when we send a second communication confirming dispatch or delivery of the products you have ordered.
All orders are subject to availability and floral arrangements may differ from those pictured due to seasonal variations and supply. Where particular flowers are unavailable, we reserve the right to substitute with items of equal or greater value, always preserving the style and colour scheme of your chosen arrangement.
Payment for all orders must be made in full at the time of purchase via our secure online checkout. We accept most major credit and debit cards. All prices listed are inclusive of VAT where applicable, and total order cost will be displayed clearly before you confirm payment.
Bankside Florist utilises reputable payment processing methods to ensure your payment data is handled securely. Upon receipt of payment, a confirmation receipt will be sent to the email address provided with your order. In the event that payment cannot be processed, your order may be delayed or cancelled. Payment must be cleared prior to dispatch or delivery of your flowers.
If you have any special requests relating to payment or billing, please note them at checkout or contact us as soon as possible after placing your order so that we can accommodate your needs wherever possible.
Bankside Florist provides online flower deliveries across Bankside and all surrounding areas listed on our website. When placing your order, you will be offered available delivery dates. While we make every effort to deliver within the agreed time frames, circumstances beyond our control (such as severe weather or traffic disruptions) may lead to delays. Should this occur, we will contact you to arrange an alternative delivery date at no additional cost.
Where no one is available at the delivery address to accept the flowers, our delivery team will leave them in a safe place, with a neighbour (where possible), or leave a calling card with instructions for collection or re-delivery. It is your responsibility to provide accurate address details to prevent delivery issues. Bankside Florist cannot be held responsible for delivery failures due to incorrect or incomplete information supplied by the customer.
We recommend customers place orders in advance for peak periods such as Valentine’s Day, Mother’s Day, and Christmas. Delivery charges, if applicable, will be clearly indicated before final payment. Free delivery offers may be available during certain promotional periods and will be clearly communicated on the website.
You have the right to cancel your flower order with Bankside Florist up to 24 hours before the scheduled delivery date to receive a full refund. To request a cancellation, contact us quoting your unique order number. Cancellations made less than 24 hours prior to delivery may not be eligible for a refund as flowers may have already been prepared or dispatched.
If you need to amend your order – such as changing the delivery address, delivery date, or card message – please inform us as soon as possible. We will endeavour to accommodate all reasonable amendments, provided preparations for your order have not already commenced.
In cases where a specific flower or arrangement is unavailable, we will notify you promptly and offer a suitable alternative or refund as appropriate.
Bankside Florist is committed to the highest quality of flowers and customer service. If your delivered flowers are noticeably damaged or do not meet the description offered on our site, please contact us within 24 hours of receipt with photographic evidence so we can assess the problem and arrange a suitable resolution – either a replacement, a partial refund, or a full refund depending on the circumstances.
Flowers are perishable and need appropriate care as guided on their accompanying care leaflet. Once delivered, the responsibility for care passes to the customer or recipient. We cannot accept returns of perishable floral products unless there has been an error on our part, or the product is confirmed to be defective upon delivery.
All products and floral arrangements on our website are subject to availability. In the event that any item you have selected is not available, we reserve the right to substitute with similar flowers or products of equal or greater value while maintaining the overall design and colour choice of your order. If a significant item substitution is required, we will endeavour to inform you in advance.
In the course of fulfilling your order, we collect certain personal details such as your name, contact information, payment details, and recipient address. This information is processed securely and only used for the purposes of fulfilment, customer service, and (where you have consented) marketing communications from Bankside Florist. Please see our Privacy Policy for further details on how your data is managed and safeguarded.
Bankside Florist will not be liable for any loss or damage incurred by customers or recipients as a result of the use or misuse of our products except as provided for under UK law. This includes, but is not limited to, direct, indirect, or consequential loss, and any damages that may arise due to late delivery or failed delivery where all reasonable steps have been taken to fulfil the order as agreed.
We do not exclude liability for death or personal injury caused by our negligence, or for any matter for which it would be unlawful for us to exclude or attempt to exclude liability.
Bankside Florist will not be held responsible or liable for any failure or delay in performing our obligations where such a failure or delay results from events, circumstances, or causes beyond our reasonable control. These can include, but are not limited to, natural disasters, wars, civil disturbances, strikes, supply chain interruptions, government actions, and other emergencies.
It is the responsibility of customers placing orders to ensure all details provided for their purchases are accurate, especially recipient address and contact information in Bankside and the surrounding areas. By placing an order, you confirm that you are over 18 years old or have the permission of a person with legal parental responsibility.
All content, images, and text on the Bankside Florist website are protected by copyright, trademarks, and other intellectual property rights. No part of this website or its contents may be reproduced, distributed, or used for any purpose without explicit written permission from Bankside Florist.
All contracts and agreements entered into with Bankside Florist, including those for the supply and delivery of flowers, are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms and conditions, or in relation to the use of Bankside Florist’s online flower delivery services, will be subject to the exclusive jurisdiction of the English courts.
Bankside Florist reserves the right to update or amend these Terms & Conditions at any time, with or without notice. The terms in force at the time of your order will apply to that transaction. Please check the Terms & Conditions page periodically to ensure you understand the terms governing your use of our services.
For any questions relating to these Terms & Conditions, or if you require further clarification on any aspect of your order or delivery in Bankside and the surrounding regions, please use the contact options available on our website. We are committed to ensuring your experience with Bankside Florist is exceptional and are always happy to assist with your enquiries.
These terms and conditions apply to all customers using Bankside Florist’s services in Bankside and the surrounding areas. Thank you for choosing us for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bankside , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bankside .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
