At Bankside Florist, we proudly stand behind the quality and freshness of every bouquet and arrangement delivered. As a trusted local florist serving households and businesses in Bankside and surrounding areas, we are committed to ensuring every customer enjoys beautiful, fresh flowers that delight and inspire.
We take great care in preparing and delivering your flowers. Should your flowers arrive damaged or not as expected, please let us know as soon as possible after delivery. Retain both the product and its original packaging so our staff can assess the concern accurately. Our team will act promptly to resolve any issues and restore your confidence in our service.
Bankside Florist guarantees the freshness of our flowers for a minimum of 5 days from the date of delivery, when cared for according to the instructions provided with your order. If your flowers do not meet our high standards of freshness within this time frame, please contact us immediately with details and, if possible, photographs. Our experienced florists will review your concern and offer a suitable solution.
Your satisfaction is our top priority. If your flowers are damaged on arrival, not as described, or do not meet our freshness window guarantee, you are eligible for a full refund or replacement bouquet. Once you notify us of an issue and it is confirmed by our team, we will act swiftly to organize a refund to your original payment method or arrange for a fresh replacement, delivered at your convenience. We aim to ensure all eligible returns and refunds are processed within 5 business days of notification and confirmation.
If you are not completely satisfied with your Bankside Florist experience, we encourage you to submit a complaint. Please provide as much detail as possible about your order and your concern. Our customer service team will acknowledge receipt of your complaint and keep you informed throughout the review process. We aim to resolve all complaints fairly and promptly, always striving to exceed your expectations and preserve our standing as your reliable Bankside florist.
Our legacy as a trusted local florist in Bankside is built on customer happiness and transparency. Whether supplying fresh blooms to homes or creating arrangements for business clients, we hold ourselves to the highest standards of quality and service. Thank you for choosing Bankside Florist. Your trust and satisfaction are at the heart of all we do.
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